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The child helpline service

The child helpline service

The child helpline service was launched at 01.01.2009 using the nationwide free of charge round the clock operational helpline number 116 111. The objective of the service is to enable everybody to report about a child in need, forward the information to respective specialists and to offer children and other people primary social counselling and crisis counselling, if necessary. The service is provided in accordance with the Republic of Estonia Child Protection Act § 59, according to which every person is required to immediately notify the social services departments, police or some other body providing assistance if the person knows of a child who is in need of protection or assistance

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